Privacy Policy
Last updated: 2/6/2026
Introduction & Scope
Sakinah Game Lodge & Reserve (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website, make bookings, or interact with our services.
Information We Collect
Personal Information
When you contact us or make a booking, we may collect:
- Name and contact details (email, phone number)
- Booking information (dates, number of guests, preferences)
- Payment information (processed through secure third-party services)
- Communication records (emails, messages)
Technical Information
We automatically collect certain technical information when you visit our website:
- IP address and browser type
- Device information and operating system
- Pages visited and time spent on our site
- Referring website information
How We Use Your Information
We use your personal information to:
- Process and manage your bookings and reservations
- Respond to your enquiries and provide customer service
- Send you important information about your stay
- Improve our website and services
- Comply with legal obligations
- Protect against fraud and ensure security
Third-Party Services
We work with trusted third-party services to operate our business:
- Booking Platforms: We may use Booking.com or similar services for online reservations
- Payment Processors: Secure payment processing through PCI-compliant providers
- Email Services: Professional email delivery for communications
- Analytics: Google Analytics to understand website usage (with anonymized data)
These services have their own privacy policies and data handling practices.
Data Security & Retention
We implement appropriate security measures to protect your personal information, including encryption, secure servers, and access controls. We retain your information only as long as necessary for the purposes outlined in this policy, unless required by law to retain it longer.
Cookies & Tracking
Our website may use cookies and similar tracking technologies to enhance your experience. These may include essential cookies for website functionality, analytics cookies to understand usage patterns, and marketing cookies for personalized content. You can control cookie settings through your browser preferences.
Your Rights
You have the right to:
- Access your personal information
- Correct inaccurate information
- Request deletion of your information (where legally permitted)
- Object to processing of your information
- Request data portability
Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.
Contact Us
If you have questions about this Privacy Policy or how we handle your personal information, please contact us:
Email: sakinahresort@gmail.com
Phone: 078 678 6698 / 072 285 4359
WhatsApp: 072 285 4359